Refund policy

This Return and Refund Policy applies to all purchases made through coffeesupplier.ca, operated by United Beans Inc., located at 80 Milner Avenue, Unit 10, Toronto, Ontario, M1S 3R3, Canada. By placing an order, you acknowledge and agree to the terms below. This policy is consistent with applicable provisions of the Ontario Sale of Goods Act, R.S.O. 1990, c. S.1, and federal consumer protection legislation.

1. Green Coffee Beans and Roasted Coffee — Final Sale

Due to the perishable and quality-sensitive nature of coffee products, all sales of green coffee beans and roasted coffee are final. No returns, exchanges, refunds, or store credits will be issued for these product categories under any circumstances, including but not limited to: change of mind, quality preference, or roast profile mismatch.

Buyers are encouraged to request samples or consult our team prior to placing large orders. By completing a purchase of green or roasted coffee, you confirm that you have reviewed the product specifications and accept the final sale terms.

2. Non-Coffee Items — Packaging, Supplies, and Accessories

Returns are accepted for eligible non-coffee items (including packaging materials, supplies, and accessories) within 15 days of confirmed delivery, subject to the following conditions:

  • Items must be in original, unused condition and in their original, undamaged packaging.
  • A Return Merchandise Authorization (RMA) must be obtained prior to returning any item. Do not ship goods back without written authorization.
  • Return shipping costs are the responsibility of the buyer, unless the return is the result of a fulfillment error by United Beans (e.g. wrong item shipped, item arrives defective on arrival).
  • Refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the returned goods.
  • Items returned without prior authorization, outside the 15-day window, or in a condition inconsistent with the original sale will not be eligible for a refund and may be returned to the buyer at their cost.

Ecotact Products

For returns or warranty inquiries related to Ecotact hermetic storage products, contact the Ecotact Canada team directly at canada@ecotact.com. Ecotact product returns are subject to Ecotact's own warranty and return terms in addition to this policy.

All Other Non-Coffee Items

To initiate a return for all other eligible non-coffee items, contact us at hello@unitedbeans.ca with your order number, item(s) to be returned, and reason for return. Our team will respond within 1 business day with RMA instructions.

3. Damaged or Incorrect Items

If you receive a non-coffee item that is damaged upon arrival or does not match your order:

  • Notify us at hello@unitedbeans.ca within 48 hours of confirmed delivery.
  • Include your order number and clear photographic evidence of the damage or discrepancy.
  • United Beans will arrange a replacement or issue a store credit at our discretion. We do not require the return of damaged items in all cases.

Claims submitted outside the 48-hour window will be reviewed on a case-by-case basis and may not qualify for replacement or credit.

4. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

  • Green coffee beans (all origins, all quantities)
  • Roasted coffee beans (all blends and single origins)
  • Opened or partially used packaging materials
  • Items marked as clearance or final sale at the time of purchase
  • Custom or special-order items

5. Refund Processing

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund within 2 business days. Approved refunds are credited to the original payment method within 5–10 business days, depending on your financial institution. United Beans is not responsible for delays imposed by banks or payment processors.

Shipping charges are non-refundable unless the return is due to a fulfillment error on our part.

6. Limitation of Liability

To the maximum extent permitted by applicable law, United Beans' liability in connection with any order shall not exceed the purchase price paid for the goods in question. United Beans is not liable for indirect, incidental, consequential, or special damages arising from the purchase or use of any product sold through coffeesupplier.ca.

Nothing in this policy limits any statutory rights you may have under the Ontario Sale of Goods Act or other applicable legislation that cannot be excluded by agreement.

7. Governing Law

This Return and Refund Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

8. Policy Updates

United Beans reserves the right to amend this Return and Refund Policy at any time without prior notice. Updates take effect upon posting to this page. We recommend reviewing this policy before each purchase.

For all inquiries not covered above, contact us at hello@unitedbeans.ca.