Shipping policy

This Shipping Policy applies to all orders placed through coffeesupplier.ca, operated by United Beans Inc. ("United Beans," "we," "us," or "our"), located at 80 Milner Avenue, Unit 10, Toronto, Ontario, M1S 3R3, Canada. By placing an order on this website, you agree to the terms set out below.

1. Order Processing

Orders are processed within 1 business day of payment confirmation. Business days are Monday through Friday, excluding Ontario statutory holidays. Orders submitted on weekends or statutory holidays are queued for processing on the next available business day.

A shipment confirmation email containing your tracking number will be issued once your order has been dispatched. United Beans is not liable for delays caused by payment authorization issues, address discrepancies, or incomplete order information.

2. Shipping Rates

Shipping rates are calculated in real time at checkout based on order weight, dimensions, and destination. No free shipping threshold is currently in effect. All applicable shipping charges are displayed before payment is finalized.

3. Carrier Selection and Service Levels

United Beans works with a network of licensed carrier partners, including but not limited to Canada Post, Purolator, UPS, Canpar, GLS, Intelcom, Uniuni, and ICS. The carrier displayed at checkout reflects the rate quoted at the time of purchase; however, United Beans reserves the right to fulfill your shipment using any carrier within our network that provides an equivalent or better service level (i.e. comparable transit time) to the one selected at checkout.

Carrier selection is determined at the time of dispatch using real-time performance and transit data from our logistics partners. This practice allows us to consistently route your shipment via the fastest available option without additional cost to you. Your selected service class (standard or express) and estimated transit window will always be honoured regardless of the carrier used.

4. Domestic Shipping — Canada

We ship to all provinces and territories across Canada, including remote and rural destinations. Estimated transit times after dispatch are as follows:

Standard shipping: 1–7 business days depending on destination
Express shipping: Available via Canada Post Priority or Purolator Express — select at checkout

Transit time estimates are provided by carriers and are not guaranteed. Delays due to weather, high-volume periods, or carrier network disruptions are outside our control and do not constitute a breach of this policy.

5. Express Shipping

Express shipping is available at checkout for all domestic orders. Options include Canada Post Priority and Purolator Express. Express orders received before our daily dispatch cutoff are processed and shipped on the same business day. United Beans reserves the right to fulfill express orders through an equivalent carrier in our network at the same service tier.

6. International Shipping — United States

We currently ship to the United States. Shipping rates are calculated at checkout based on order weight, dimensions, and destination. All products in our catalogue are available for international shipment, subject to applicable import regulations in the destination country.

Duties, Taxes, and Customs

All duties, import taxes, brokerage fees, and customs clearance charges are the sole responsibility of the recipient. United Beans ships on a Delivered at Place (DAP) basis, also known as Delivered Duty Unpaid (DDU). We do not collect, remit, or pre-pay duties or taxes on behalf of international customers.

It is the buyer's responsibility to ensure the ordered goods are permitted for import into the destination country and to comply with all applicable customs regulations. United Beans is not liable for shipments refused, seized, or delayed by customs authorities. No refund will be issued for shipments refused at customs due to the buyer's failure to pay duties or comply with import requirements.

International transit times may be extended due to customs processing and are outside our control.

7. Large Orders and Freight Shipments

High-volume wholesale orders — including full bags of green coffee, multi-pallet shipments, or orders requiring freight-class transport — may not be eligible for standard checkout shipping rates. For such orders, contact us at hello@unitedbeans.ca prior to placing your order to obtain a custom shipping quote. United Beans will coordinate freight logistics directly for qualifying orders.

8. Lost or Damaged Shipments

United Beans takes responsibility for ensuring your order arrives in the condition it was dispatched. If your shipment is lost in transit or arrives with visible damage, the following process applies:

You must notify us at hello@unitedbeans.ca within 48 hours of the confirmed delivery date as shown on your tracking record, or within 48 hours of the expected delivery date if the shipment is confirmed lost.
For damaged orders, photographic documentation of the damage and original packaging must be provided at the time of notification.
United Beans will manage the carrier claim process on your behalf and arrange a replacement shipment at no additional cost.
Claims submitted outside the 48-hour window may not be eligible for reshipment, as late reporting limits our ability to file a valid carrier claim.

United Beans is not liable for losses arising from incorrect delivery addresses provided by the buyer, or from shipments that are delivered to a secure location as confirmed by carrier proof of delivery.

9. Force Majeure

United Beans shall not be held liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather events, labour disruptions, carrier network outages, customs holds, government actions, pandemics, or other force majeure events. In such cases, we will make reasonable efforts to communicate delays and fulfill affected orders as soon as conditions permit.

10. Governing Law

This Shipping Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Ontario.

11. Policy Updates

United Beans reserves the right to amend this Shipping Policy at any time. Changes take effect upon posting to this page. Continued use of coffeesupplier.ca following any amendment constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

For all inquiries not covered above, contact us at hello@unitedbeans.ca.