Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of coffeesupplier.ca (the "Website") and the purchase of products offered through it. The Website is operated by United Beans Inc., a corporation incorporated under the Canada Business Corporations Act, R.S.C. 1985, c. C-44 ("United Beans," "we," "us," or "our").

By accessing the Website or placing an order, you ("Buyer," "Customer," or "you") agree to be bound by these Terms in their entirety. If you do not agree, do not use this Website or place any orders.

1. Company Information

United Beans Inc.
80 Milner Avenue, Unit 10
Toronto, Ontario, M1S 3R3
Canada
GST/HST Registration Number: 769009556RT0001
Email: hello@unitedbeans.ca
Website: www.coffeesupplier.ca

2. Eligibility

This Website is intended for commercial buyers, including licensed coffee roasters, cafés, food service operators, retail businesses, and other professional purchasers. By placing an order, you represent that you are:

  • At least 18 years of age;
  • Legally authorized to enter into binding commercial agreements on behalf of yourself or your business; and
  • Purchasing goods for commercial or business purposes, not personal or household use.

United Beans reserves the right to refuse service, cancel orders, or terminate access to the Website at our sole discretion and without prior notice.

3. Products and Pricing

All products listed on the Website are subject to availability. United Beans reserves the right to discontinue any product, modify product specifications, or adjust pricing at any time without prior notice.

Prices are displayed in Canadian dollars (CAD) and do not include applicable taxes or shipping charges, which are calculated and displayed at checkout. For orders shipping to the United States, prices are in CAD; currency conversion and any associated fees are the buyer's responsibility.

Product descriptions, weights, and origin information are provided in good faith and are accurate to the best of our knowledge. Minor variations in product characteristics (including but not limited to cup profile, moisture content, and screen size) are inherent to agricultural commodities and do not constitute a material misrepresentation.

4. Orders and Payment

All orders are subject to acceptance by United Beans. Submission of an order constitutes an offer to purchase; a binding contract is formed only upon issuance of an order confirmation by United Beans.

Payment is due in full at the time of checkout. We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed through Shopify Payments and are subject to Shopify's payment processing terms.

United Beans reserves the right to cancel any order where payment is declined, where pricing errors have occurred, or where fraudulent activity is suspected. In such cases, a full refund of any collected payment will be issued promptly.

Guest checkout is available. You are not required to create an account to place an order.

5. Taxes

Applicable Canadian federal and provincial taxes (GST/HST/PST) will be calculated and applied at checkout based on the shipping destination. United Beans collects and remits applicable taxes in accordance with the Excise Tax Act, R.S.C. 1985, c. E-15.

For international orders shipped to the United States, Canadian taxes do not apply at checkout. All duties, import taxes, and customs fees are the sole responsibility of the buyer. See our Shipping Policy for full details.

6. Shipping

All shipping terms, carrier selection, transit times, and claims procedures are governed by our Shipping Policy, which is incorporated into these Terms by reference. The Shipping Policy is available at www.coffeesupplier.ca/policies/shipping-policy.

7. Returns and Refunds

All return and refund terms are governed by our Return and Refund Policy, which is incorporated into these Terms by reference and is available at www.coffeesupplier.ca/policies/refund-policy.

For clarity: all sales of green coffee beans and roasted coffee are final. Returns on eligible non-coffee items are accepted within 15 days of confirmed delivery, subject to the conditions set out in the Return and Refund Policy.

8. Intellectual Property

All content on this Website — including but not limited to text, product descriptions, images, logos, brand names, and design elements — is the property of United Beans Inc. or its licensors and is protected under the Copyright Act, R.S.C. 1985, c. C-42, and applicable trademark law.

No content from this Website may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of United Beans. Unauthorized use of our intellectual property may give rise to legal liability.

9. Prohibited Use

You agree not to use this Website to:

  • Submit false, misleading, or fraudulent orders or information;
  • Attempt to gain unauthorized access to any part of the Website or its underlying systems;
  • Scrape, harvest, or systematically extract data from the Website without written permission;
  • Transmit malicious code, viruses, or disruptive software;
  • Violate any applicable local, provincial, federal, or international law or regulation.

Violation of these prohibitions may result in immediate termination of your access and may be referred to appropriate authorities.

10. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

United Beans does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any product information, pricing, or availability listed on the Website.

Nothing in this section limits any implied conditions or warranties that cannot be excluded under the Ontario Sale of Goods Act or other applicable legislation.

11. Limitation of Liability

To the maximum extent permitted by applicable law, United Beans' total liability for any claim arising from your use of the Website or the purchase of products shall not exceed the purchase price paid for the specific order giving rise to the claim.

United Beans shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of business, loss of data, production downtime, or reputational harm, even if United Beans has been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless United Beans Inc., its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Website; (c) your violation of any applicable law or third-party rights; or (d) any misrepresentation made by you in connection with an order.

13. Dispute Resolution

In the event of a dispute arising from or relating to these Terms, an order, or the use of this Website, the parties agree to first attempt resolution through good faith negotiation. Either party may initiate this process by providing written notice of the dispute to the other party. The parties will have 30 days from the date of such notice to resolve the matter through negotiation.

If the dispute is not resolved within 30 days, it shall be submitted to binding arbitration in Toronto, Ontario, administered under the Arbitration Act, 1991, S.O. 1991, c. 17, as amended. Arbitration shall be conducted by a single arbitrator agreed upon by both parties, or failing agreement, appointed in accordance with the Act. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek urgent or interim injunctive relief from a court of competent jurisdiction in Ontario without waiving the right to arbitration.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to the arbitration clause above, the parties attorn to the exclusive jurisdiction of the courts of Ontario for any matters not subject to arbitration.

15. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity or enforceability of the remaining provisions.

16. Entire Agreement

These Terms, together with the Shipping Policy, Return and Refund Policy, and Legal Notice, constitute the entire agreement between you and United Beans with respect to your use of the Website and supersede all prior agreements, representations, or understandings, whether written or oral.

17. Changes to These Terms

United Beans reserves the right to modify these Terms at any time. Changes take effect upon posting to this page. Your continued use of the Website following any amendment constitutes acceptance of the revised Terms. We recommend reviewing this page periodically and before each order.

For questions regarding these Terms, contact us at hello@unitedbeans.ca.